Thank you for purchasing a shirt from my very first CWC collection. Each one is hand-packed and shipped to you directly from my place in Los Angeles where I shoot my show. I worked with some of my most talented viewers around the world to make these designs.
FREQUENTLY ASKED QUESTIONS:
CAN I CANCEL MY ORDER?
Orders will be gladly canceled if they haven’t been shipped. Unfortunately, once they are shipped, there are no cancellations or refunds. For cancellations please immediately send an email to: cwcstore(at)gmail.com. Include your name, address, phone number, and the items ordered.
RETURNS AND EXCHANGES:
Each order is hand-packaged in my apartment in Los Angeles. If I screw up, I am more than happy to make things right. If your order is filled correctly, there are no exchanges, or refunds. Unfortunately, I'm just one guy. The demands of producing the show, running the site, and filling merchandise orders don’t allow me time to adequately run a returns department. Please consult the sizing charts carefully when ordering, and double check that your name and address are correctly printed. International orders are not tracked and cannot be replaced if they are lost or stolen.
WHAT SIZE SHIRT SHOULD I ORDER?
Most of my shirts are printed on American Apparel brand tees, except for the XXL CHAINSAW style that is printed on extra roomy Gildan brand shirts which have a chest size of 52 inches. American Apparel shirts are cut to be a bit more fitted than your standard t-shirt. You might want a size larger than you’re used to. The versions that are 100% cotton may shrink.
The sizing chart for American Apparel’s men’s shirts can be found here: Mens American Apparel Sizing Chart
The sizing chart for American Apparel’s women’s shirts can be found here: Womens American Apparel Sizing Chart
The sizing chart for American Apparel's Kids shirts can be found here: Kids American Apparel Sizing Chart.
CHRIS, I'M CONFUSED. HOW DO I PLACE MY ORDER?
I'm glad you asked. Ordering is easy: 1) Pick Your Size and Style in the drop-down menu. 2) Click ADD TO CART button. 3.) Add other styles and sizes if you wish. 4.) Click VIEW CART and hit the checkout button.
DO YOU SHIP OUTSIDE THE US.
Absolutely! Not to every country, but most of the ones where I have viewers. Unfortunately, foreign orders may be subject to import duties and taxes. These additional charges are determined upon arrival in the destination country. You are responsible for these charges as I cannot predict what they may be. Customs policies are very different from country to country. Your local customs office can give you further information.
DO YOU SHIP TO APO / FPO addresses?
Yes, I ship to APO and FPO addresses. Since I use the United States Postal Service, customers shipping to APO or FPO addresses should put the United States as their country.
HOW MUCH DOES SHIPPING COST?
I had a long conversation with Shirelle, the lady at my Post Office about this. She presented me with a lot of shipping options, and frankly, they confused the hell outta me. I decided, for now, I would make things easy on everyone and just use flat rate shipping. It means I take a loss on some orders but it’s a small price to pay for not having to deal with the torture of weighing packages. Shipping in the US is a measly 5 dollars…no matter how many shirts you order. That’s right…5 dollars per order no matter how many items I have to package for you. Shipping for my beloved homeland of Canada is 10 dollars, and the rest of the world is 12 dollars. You really should buy a couple of shirts at the same time to take advantage of my laziness. Remember, CWC tees make great christmas gifts. Plus, when you buy two, you get a free CWC button pack.
HOW LONG DOES SHIPPING TAKE?
Although I hope to improve on this, I suspect, for the first little while, shipping may take a bit longer until I get in full production. Allow 2-3 weeks for domestic orders, and 4 weeks for international ones. But in all likelihood, your order will probably arrive much sooner.
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
At this time, I’m only accepting PayPal. It’s secure and you can pay without sharing your financial information.
If PayPal requires you to "Add a Credit or Debit Card" to complete the transaction, you can do one of two things: 1) Add a credit or debit card. 2) Add funds from your bank to your PayPal account, however, this process takes 3-4 days. Once your PayPal account shows a balance greater than your order total, you may checkout again and PayPal will not require a credit or debit card to be added to your account.
I DON'T HAVE A CREDIT CARD. CAN I JUST SEND YOU A CHECK?
Hmm...it would be nice to have complete strangers sending me checks, but unfortunately I cannot accept non-electronic payments at this time. PayPal does allow users to deposit funds thru their bank accounts. Once the deposit has been cleared you can make payments with your PayPal balance.
CHRIS, CAN I ORDER USING MY COOL INTERNET USERNAME?
Umm...no. You must use your real name for The US Postal service to find you. I cannot be responsible if you don't use your real name.
More questions? Email me at cwcstore(at)gmail
